Refund policy

Returns & Exchanges

We take quality control seriously, but if you receive a damaged or defective product, please follow these steps:

• Report the Issue: Contact us at wholesale@workmanusa.com within 5 days of receiving your order.
• Provide Evidence: Include clear photos of the damaged or defective product and a brief description of the issue.
• Resolution Options: We will offer a replacement, refund, or store credit, depending on the situation and product availability.
• Workman will cover the cost of return shipping for verified damaged or defective products.

Non-Defective Returns

We understand that sometimes orders may need to be returned for reasons other than defects. In such cases:

• A 20% restocking fee will apply.
• The purchaser is responsible for return shipping costs.
• Returns must be requested within 5 days of receiving the goods.
• Products must be in new, unused condition and in their original packaging.
• Pre-Authorization Required: All returns must be pre-approved by a Workman representative. Contact wholesale@workmanusa.com before sending any items back. Unauthorized returns may not be accepted or refunded.

Refunds

Eligibility for Refunds

Refunds are available under the following conditions:

• Approved returns of non-defective items (minus the restocking fee).
• Orders that were canceled before shipment (if applicable).
• Orders that could not be fulfilled due to stock availability or production issues.

Refund Processing

• Approved refunds will be issued within 7-10 business days after we receive and inspect the returned items.
• Refunds will be credited to the original payment method used for the purchase.
• Shipping fees are non-refundable, except in cases of Workman error or defective products.

Cancellations & Order Adjustments

Order Cancellations

• Orders for in-stock items may be canceled within 24 hours of placement for a full refund.
• Orders for made-to-order products cannot be canceled once production has begun.

Order Changes

If you need to adjust your order (e.g., quantity, shipping address), contact us as soon as possible at wholesale@workmanusa.com. We will do our best to accommodate changes, but adjustments may not be possible if the order is already in processing or production.

Shipping Issues & Lost Packages

If your package is lost or significantly delayed in transit:

• Tracking Provided: You will receive a tracking number upon shipment. If your order appears to be stuck, please check with the carrier first (USPS or UPS).
• Claims Process: If the package is lost or arrives damaged due to carrier mishandling, Workman will assist in filing a claim with the carrier.

Please note that Workman is not responsible for delays caused by customs, natural disasters, or other factors beyond our control.